Shipping & Delivery

1.1 From Our Warehouse – With Care

At Detailing-Center.Com, we ship your orders directly from our warehouse in Lviv, Ukraine, to most EU countries using trusted international logistics partners.
Every parcel is packed with care, precision, and attention to detail — because we understand just how important your detailing products are.

1.2 Trusted International Shipping

We ship all orders through a reliable international courier network with extensive coverage across Europe. Every parcel is carefully packed to ensure your detailing products arrive safely, on time, and in perfect condition.

1.3 Processing & Delivery Times

We process all orders within 2–5 business days after payment is confirmed.
Once dispatched, your parcel typically arrives within 5–10 business days, depending on your location.

⚠️ Note: Delivery times may vary slightly during public holidays or due to customs inspections — but don’t worry, we’ll keep you updated.

1.4 Order Tracking – Stay Informed at Every Step

As soon as your order is shipped, you’ll receive an email with a tracking number and courier link.
You can also find your tracking details anytime in your customer account under Order History.

If you haven’t received tracking info or need help — just contact us, and we’ll sort it out right away.

We currently deliver to the following EU countries using Nova Poshta Global – with final delivery to your nearest local post office or parcel point.

Shipping cost is automatically calcuфlated at checkout based on your location and order weight.

Need Home Delivery Instead?

Prefer your parcel to arrive straight to your door? You can upgrade to address delivery for just +€2.30 — simply select your preferred option during checkout.

Free EU Shipping Available

What’s more — you can enjoy ? Free EU Shipping when you spend €149 or more (up to 5 kg).
The free shipping option will appear automatically at checkout when your order qualifies.

⚠️ Please Note:

• • Transit times may vary during busy promotional periods.
  • Couriers do not deliver on weekends or public holidays.
  • Shipping delays caused by customs or third-party carriers are rare but possible. We’ll keep you updated in such cases.

We want to be fully transparent with our European customers — so here’s everything you need to know about customs duties, VAT, and import-related charges.

3.1 Customs & Import Taxes

Orders shipped from outside the European Union may be subject to local import taxes or VAT depending on your country’s regulations.

If any charges apply, your local courier will contact you directly before delivery.

We include all necessary documentation with every shipment to ensure a smooth customs process.

3.2 Typical VAT Rates (By Country)

Here are standard VAT rates that may apply on import:

In some cases, customs or administrative fees may also apply — this depends on your country’s regulations and courier.

3.3 Full Invoice & Product Declaration Included

We include a detailed invoice with every parcel and attach it electronically to your order.
You can also download your invoice at any time from your Order Page in your account.

If customs require additional confirmation, they may request info from us or you — and we’ll always be ready to help.

3.4 ✉️ Communication from Your Local Courier

If any fees are due, the local delivery partner will contact you via email. Please check your inbox (and spam folder) after dispatch.
If you don’t respond or if contact details are incorrect, the package may be returned to Ukraine or delivery may be delayed.

⚠️ Customs authorities may occasionally verify parcel value according to local regulations.
In rare cases, customs authorities may verify the market value of your products.
If they believe the declared value is too low, they may recalculate duties based on their own assessment.

In Summary:

• • Import duties & VAT may apply — this is standard for cross-border EU orders
  • You’ll be contacted directly by the courier if needed
  • Detailing-Center.Com provides all necessary documents to make customs clearance easy
  • We’re always here to help — just reach out via our Contact Us page if you have questions