Privacy Policy

GENERAL PROVISIONS

The website https://www.detailing-center.com/ (hereinafter referred to as the “Website”) is registered in accordance with the current legislation of Ukraine.

This Privacy and Personal Data Protection Policy (hereinafter referred to as the “Policy”) reflects our respectful attitude toward the personal and confidential information of each visitor to the Website. We strive to provide all necessary measures to protect personal data—information about a physical person that allows for the identification of the Website visitor or user. The Company takes every possible step to ensure the confidentiality of users and a safe, comfortable experience when using the Website.

This Policy outlines the procedures and rules for processing personal data, the types of data collected by the Company, the purposes for using confidential user information, the security measures for protecting this data, the conditions for accessing it, and how users can contact Company representatives to access, amend, block, or delete their personal information. It also explains how users can contact the Company regarding privacy practices.

COLLECTION AND USE OF PERSONAL DATA

The Company (Detailing-Center.Com) is the sole owner of the confidential data collected through the Website. The Company processes the following categories of personal data from users and visitors:

  • Data voluntarily provided by the user via online forms (e.g., name, surname, phone number, email address, etc.)
  • Cookies
  • IP address
  • Internet browser parameters and user-agent information

By using the Website, the user consents to the collection and processing of their personal data in accordance with this Policy and the applicable laws.

The Company collects only the data necessary to carry out its business and fulfill user requests. When optional data is requested, this will always be clearly indicated in the relevant forms. The Website does not collect sensitive personal data unless explicitly required by law. Such data includes racial or ethnic origin, political or religious beliefs, philosophical views, sexual orientation, criminal record, health information, genetic or biometric data (as per Article 7 of the Law of Ukraine “On Personal Data Protection”).

We also collect statistical information about visits to the Website, including connection details, traffic, browser type, date, time, and session duration.

STORAGE OF CONFIDENTIAL INFORMATION

All processing and storage of confidential data take place at the Company’s headquarters. Personal data may be used by authorized employees and stored in the Company’s internal databases as outlined in this Policy.

PURPOSES FOR USING PERSONAL DATA

Personal data may be used for the following purposes:

  • Identifying users who leave contact information, fulfilling and processing orders, and concluding sales transactions.
  • Providing access to personalized Website features (e.g., contact forms, briefs).
  • Contacting users via phone, email, or messages to ensure service quality and respond to user requests.
  • Determining the user’s location to protect against malicious activity and prevent fraud.
  • Verifying the accuracy and completeness of the data provided.
  • Providing customer and technical support in case of issues with Website use.
  • With the user’s consent, sending updates about services, products, promotions, discounts, or other Company news.
  • Sending promotional materials with the user’s permission.

METHODS AND DURATION OF DATA PROCESSING AND STORAGE

Personal data is processed and stored for an indefinite period in accordance with applicable laws on personal data protection.

By using the Website, users agree to the processing and storage of their personal data.

INTERACTION WITH THIRD PARTIES REGARDING PERSONAL INFORMATION

The Company does not share users’ personal data with third parties except in the following cases:

  • To fulfill a user request (e.g., order delivery, payment).
  • At the user’s explicit request.
  • When required by law.
  • In other cases outlined in this Policy.

Collected data may be shared with authorized government bodies of Ukraine upon official request and in accordance with applicable laws.

The Company employs all necessary technical and security measures to protect user data from unauthorized access, destruction, modification, blocking, copying, distribution, or disclosure.

This Policy recognizes personal data as a valuable and inalienable right of individuals. The data is provided to the Company knowingly and voluntarily and is subject to protection and confidentiality.

The Website may contain hyperlinks to external resources. These links are provided for informational purposes only. This Policy applies solely to the Company’s Website and does not govern other websites, even if they are linked here. Before sharing personal data on other websites, we recommend reviewing their privacy policies.

CONFIDENTIALITY OF USER ACTIVITY ON THE WEBSITE

Information regarding the user’s activity history and use of the Website’s functions is protected under the current legislation of Ukraine. The Company, for its part, ensures the protection of such information and maintains the confidentiality of user activity data. To ensure the secure storage and processing of confidential information, the Company employs generally accepted technological and operational methods to protect data from unlawful actions by third parties.

Although the Company strives to provide maximum security for the storage and processing of confidential information, it cannot guarantee absolute protection of personal data from external threats that are beyond its control.

The Company fulfills all obligations defined by current legislation regarding the observance of confidentiality and the implementation of technical and organizational security measures to protect personal data from unlawful disclosure, loss, damage, or destruction.

Only authorized representatives of the Company have access to users’ personal data. These representatives have agreed to maintain the confidentiality of user information in accordance with the requirements of applicable legislation.

The transfer and/or distribution of personal information without the user’s consent may only take place in accordance with the procedure and in cases defined by applicable law.

PROCEDURE FOR ACCESSING CONFIDENTIAL INFORMATION

Access to personal data by third parties may be granted strictly within the conditions of the agreement between the personal data subject and the Company, unless otherwise provided by law.

The user may at any time submit a request to access the personal data stored about them in the Company’s database, provided they state their full name and present an identification document. The user’s request for stored personal data is fulfilled free of charge. There is no delay in satisfying the user’s request to access their personal data, except in cases where the confidential information cannot be provided within 30 calendar days from the date of the request. In such cases, the Company must fulfill the user’s request within no more than 45 calendar days. The user must be informed in writing about the delay, along with an explanation of the procedure for challenging the Company’s decision regarding the delay.

In the case of refusal or delay in responding to a request for access to personal data, the user may appeal the Company’s decision by contacting the Ukrainian Parliament Commissioner for Human Rights or through the courts.

Before filing a court claim regarding a personal data dispute, the user must submit a complaint (a written proposal for voluntary settlement of the dispute).

The Company has the right to respond to the user’s complaint within 30 calendar days from the date of receipt. The response regarding the complaint review and the Company’s decision will be provided to the user in writing.

If the dispute cannot be resolved amicably, it shall be considered in court in accordance with the provisions of current Ukrainian legislation.

RIGHTS OF THE PERSONAL DATA SUBJECT

The personal data subject (user) has the rights defined by the Law of Ukraine “On the Protection of Personal Data”. These rights include:

  • to know the sources collecting personal data, as well as the location of these sources and the databases;
  • to obtain information about the conditions and procedures for accessing personal data from these sources, as well as to be informed of third parties to whom the data is or may be transferred;
  • to access personal information no later than 30 days after submitting a request to the source, or no later than 45 days in cases defined by law;
  • to demand that any data source stop collecting and processing the user’s personal data and refrain from further disclosure;
  • to demand that any data source amend or delete the user’s personal data if it is inaccurate or obtained/processed unlawfully;
  • to protect their personal data from security violations such as unlawful processing, accidental loss, destruction, damage, concealment, or dissemination of false or defamatory information;
  • to file a complaint with the Ukrainian Parliament Commissioner for Human Rights or the courts regarding unlawful processing of their personal data;
  • to impose their own conditions for personal data processing at the time of giving consent for data processing;
  • to withdraw their consent to the storage and processing of personal data at any time;
  • to be informed about the principles and methods of automated processing of personal data.

You may contact the Company at any time to request updates, access, changes, blocking, or deletion of your personal data by emailing: contact@detailing-center.com

You may also leave feedback regarding the consent to personal data processing that you provide to the Company when you start using the Website, under the conditions defined by this policy. We also welcome any comments, suggestions, or complaints concerning privacy and personal data processing at the email address above.

CHANGES TO THE POLICY

Changes to this Policy may be made without notice and without obtaining consent from the Website users. The new version of the Policy takes effect from the moment it is published on the Website, unless otherwise specified in the updated version of the Policy. The current version of the Website’s Privacy Policy is available at: Privacy Policy